Refund policy

1. All customers are allowed a limited window of 30 days to request a refund after purchase. Any requests exceeding the provided day limit will be denied.

2. Bulk and bundle orders are not eligible for a return, only one single product.

3. For plugins, customers are allowed a maximum of one return per plugin. For sample / preset packs, customers are allowed a maximum of one lifetime return.

4. For pack returns (NOT plugins), you'll need to show an example of some music you made using the pack so we can make sure that you gave it a fair shot. If you are unable to provide this due to technical issues or some other reason, please let us know and we'll do our best to accommodate your situation.

5. If your order included a giftcard, any amount spent on the giftcard will be deducted from the refund amount.

6. For a refund request to be eligible, it must be submitted through our billing support portal.